Question 1

What is the minimum deposit amount for Indian players?

Accepted Answer

The minimum deposit varies by payment method. For UPI and Paytm/PhonePe, the minimum is typically ₹300. For net banking methods like IMPS or NEFT, the minimum is ₹500 to ₹1,000 depending on the bank. Cryptocurrency deposits have a minimum equivalent to approximately ₹1,000. Always check the current cashier section when logged in, as these limits may be updated periodically.

Question 2

How long does it take to process a withdrawal to a UPI account?

Accepted Answer

UPI withdrawals are among the fastest available. Once your KYC verification is complete and any applicable wagering requirements have been met, UPI withdrawals are typically processed within 1–3 hours. During peak times or weekends, it may take up to 6 hours. If your withdrawal has not arrived within 12 hours, contact customer support with your transaction ID for an update.

Question 3

Are there any fees charged for deposits or withdrawals?

Accepted Answer

The platform itself does not charge fees for deposits or withdrawals using most Indian payment methods such as UPI, Paytm, PhonePe, or net banking. However, international e-wallets like Skrill and Neteller may levy their own transaction fees (typically 1%–2%). Cryptocurrency transactions involve network (gas) fees that are paid to the blockchain, not to the platform. Always review the fee schedule in the cashier section before initiating a transaction.

Question 4

Can I change my withdrawal method after making a deposit?

Accepted Answer

In most cases, withdrawals must be made to the same method used for the deposit — this is a standard anti-money-laundering policy. However, if your original deposit method cannot receive funds (e.g., prepaid cards), the support team can assist you in designating an alternative withdrawal method following a verification process. Contact customer support to initiate this request.

Question 5

Is it safe to use cryptocurrency for deposits and withdrawals?

Accepted Answer

Yes, cryptocurrency transactions are secured by blockchain technology, which provides an extremely high level of security and immutability. The platform uses verified wallet addresses and multi-step confirmation processes to prevent unauthorized transactions. That said, crypto markets are volatile, and you should be aware of the current Indian regulatory environment around virtual digital assets (VDA) before using this option. Always store your crypto in a secure wallet and never share your private keys.

Question 6

What should I do if my deposit is not credited to my account?

Accepted Answer

If your deposit does not appear in your gaming wallet within the expected timeframe, first check your bank statement or wallet transaction history to confirm that the amount was debited. If the funds were deducted but not credited, gather the transaction reference number and contact customer support via live chat or email. The support team is available 24/7 and can trace the transaction through the payment processor to resolve the issue, typically within a few hours. Most pending deposits are resolved within 24 hours.

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